Why Is My Apple lD Locked or Disabled? Here Is How to Fix It

If you get the error message notifying you that your Apple ID is locked or disabled unluckily, you need to do some tough work to solve the issue. In this article, we will talk about why is your Apple ID locked or disabled and provided you with corresponding solutions to fix it.

Page Table of Contents

Sofia Albert

Updated on Feb 27, 2024

0 Views | 0 min read

A few of you may have received error messages like "Your Apple ID has been disabled" or "Your account has been disabled in the App Store and iTunes" when you use an iPhone. When you get the message about Apple ID disabled on iPhone, you are not able to use services related to Apple ID, like cloud-based services, or install new apps from App Store. Why is my Apple account disabled? Or why is my Apple Store disabled?

Don't worry. Here we will show you why is your Apple ID account disabled or why this Apple ID is not active and how to fix it in a couple of ways.

Part 1. Why Is My Apple ID Disabled 

When your Apple ID is disabled, you will get a notification that says your request could not be completed at this time (Apple ID), which will be slightly different based on the actual situation. The messages can be any of the below.

Do you know why this happens? Undoubtedly, Apple disables your Apple account or Apple ID out of consideration for your account security. Those error messages may appear in the following conditions.

  • You or somebody incorrectly entered your Apple ID password or other account information too many times. 
  • You have not used your Apple ID for a long period of time.
  • You have unpaid or disputed payment in App Store or iTunes. 

These are common reasons that cause your Apple ID disabled. Once you solve the issues, your Apple ID will be normal then. If you are also interested in how to unlock a disabled iPhone, click here for more information.

Part 2. How to Fix "My Apple ID Is Disabled"

When you find your Apple ID is disabled, you may search "Why is my Apple ID locked" in a browser. In fact, you simply need to take some actions to fix it so that you can use Apple services associated with Apple ID without problems. It is necessary to learn how to remove Apple ID without password. Here we list the measures you can take.

Method 1. Unlock Apple ID with EaseUS MobiUnlock 

If you need to use your iPhone to do some task with an Apple ID when your Apple is disabled, you might as well try some Apple ID unlocking tool to remove the Apple ID from your iPhone. Then you can sign in with another or a new Apple ID to complete the task.

EaseUS MobiUnlock is an iOS unlocking tool that helps you solve various issues you may have with your iPhone or iPad. It can remove Apple ID from iPhone with the device password. If you forgot the Apple ID password and device password, it removes activation lock without Apple ID. Besides, you can use it to unlock a locked iPhone by removing the device password, including 4/6-digit password, Face ID, and Touch ID.

Besides, if you forgot your Screen Time password, you can use EaseUS MobiUnlock to turn off Screen Time without password and set a new password. The same is with the iPhone backup password. See here for how to turn off iTunes backup encryption without a password. 

Now follow the steps below to remove disabled Apple ID from your iPhone or iPad.

Note: Before proceeding with these steps, make sure you can unlock your device to trust this computer.

Step 1. Start EaseUS MobiUnlock on your PC. Connect your iPhone to the PC with a USB cable. Choose "Remove Apple ID" to continue.

Remove Apple ID - Step 1

Step 2. EaseUS MobiUnlock will recongize your iPhone. Then please click "Start" to move to next step.

Unlock Apple ID - Step 2

Step 3. You will see a popup. Make sure you have read it and understand the information to avoid unwanted data loss. Input "777777" in the box and click "Unlock" to go on.

Unlock Apple ID - Step 3

Step 4. EaseUS MobiUnlock will download the fireware for your iPhone. After the firmware is ready, click "Unlock Now" to remove Apple ID from your iPhone.

Unlock Apple ID - Step 4

Step 5. After the process is complete, you can gain access to the iPhone and sign in with your new Apple ID.

Remove Apple ID - Step 5

The process will remove data on your iPhone. Before you proceed, you can back up iPhone to PC and restore it after the process. You can either back up your iPhone with iTunes or EaseUS MobiMover. 

Method 2. Reset Your Apple ID Password at iforgot.apple.com

When you find your Apple ID locked, resetting your Apple ID to unlock your account is the first option you can try. Apple may tell you this in the popup message as well sometimes. Follow the steps below to reset the password for your disabled Apple ID.

Step 1. Go to the site iforgot.apple.com from a browser on a desktop or iPhone.

Step 2. Enter your Apple ID and the verify code. Then click on "Continue" to proceed.

Step 3. Enter the phone number you use with your Apple ID. Click "Continue."

Step 4. On your Apple device (iPhone, iPad, or Mac), you will get a popup with the option of "Reset Password." Tap "Allow" on your Apple device, enter the device password, input your new password and confirm it again to finish the resetting.

Reset Apple ID password at iforgot.apple.com

After that, your Apple ID will return to normal, and you can access all Apple ID-associated services without limits.

Method 3. Reset Apple ID Using a Recovery Key 

Another way to reset your Apple ID password is to use the recovery key if you have generated one. You can apply the method only if you already have a recovery key before your Apple account is disabled (check here to learn more about how to generate a recovery key). To use a recovery key to reset your Apple ID password, you need to remember your recovery key and have access to a trusted device.

Reset Apple ID password with a recovery key

Method 4. Contact Apple Support 

Sometimes, you may not able to reset your Apple ID due to errors. Likewise, I got the error message "Your request could not be completed because of an error. Try again later." when I was trying to reset my Apple ID password. If you are not in a hurry, you can contact Apple Support to help unlock your Apple ID.

Part 3. How to Fix "Your account has been disabled in the App Store and iTunes"

Why is my iTunes disabled? The solution to the problem "Your account has been disabled in the App Store and iTunes" is slightly different from the issue that Apple ID is disabled. If there is an unpaid or disputed payment, you will add or update your payment information to address them.

Add or Update Your Payment Method

Billing problems and disputed charges are common reasons causing your Apple ID to be disabled in App Store or iTunes. Correcting the problem you are having will fix your Apple ID status.

Step 1. Go to "Setting" on your iPhone. 

Step 2. Tap "Apple ID" and select "Payment & Shipping."

Step 3. You can either update your current payment method or tap "Add Payment Method" to add new information.

Your account has been disabled in the App Store and iTunes

This will probably fix your Apple ID and remove the error notice. While if the error remains unluckily, you need to contact Apple Support to help you.

FAQ About Why Is My Apple Account Disabled

Below are some frequently asked questions about "why is my Apple ID disabled", you can check them right now!

1. What will happen if my Apple ID is locked or disabled?

You can't sign in to an Apple Device and iCloud when the account is disabled. 

2. Can I install new apps from App Store if I get the message "Your account has been disabled in the App Store and iTunes"?

No, you can't install or update any app from App Store once your Apple ID is disabled in the App Store and iTunes. You are not able to access your purchased items and iCloud account, too. Check out if there is any payment issue, and fix it or directly contact Apple Support for help.

3. What are the credentials required to reset my Apple ID Password?

To recover your credentials, you'll need access to one of the following:

  • Your primary email associated with your AppleID.
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account.
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID.

The Conclusion

Here we have provided solutions to both the issue "Apple ID is disabled" and "Your account has been disabled in the App Store and iTunes." Usually, resetting the Apple ID password and updating your billing information will help you fix them. If you can't reset the password and want to use a new Apple ID, you can try EaseUS MobiUnlock.


Was This Page Helpful?

Updated by Sofia Albert

Sofia has been involved with tech ever since she joined the EaseUS editor team in March 2011 and now she is a senior website editor. She is good at solving various iPhone and Android issues, such as iPhone or Android data transfer & recovery.

Read full bio

Related Articles

EaseUS MobiUnlock

One-click to unlock iPhone for all scenarios!

Highest Success Rate

Start Unlocking