With Shared Albums in the Photos app, you can share photos and videos with your friends, family, or other devices over WiFi. As convenient as it is, iCloud Shared Album has become a popular way to share pictures. But sometimes, this feature may not work correctly due to some reasons listed below.

  • There is something wrong with Apple System Status
  • The iCloud photo link has expired
  • There is no internet connection
  • You're under Low Power Mode, which will force some functions to shut down

Whatever the reason is, you'll learn some feasible solutions in this guide.

One more thing: If you want to disable the iCloud Shared Album feature on your iPhone, you can refer to the steps listed in our final part. 

Part 1. 7  Solutions to Fix the "Shared Albums Not Working" Issue

In this part, we will show you some simple solutions to fix the iCloud shared album not working on iPhone. If these solutions fail to help you out, you can directly jump to Part 2 to use an alternative way to share pictures.

1. Check if you've enabled the "iCloud Shared Albums" feature on your iPhone: Go to the Settings on your iPhone > iCloud > Photos > Shared Album. 

2. Check your system status. To do this, you can go to Apple System Status to check if the service is down. 

3. Check the network connection on your iPhone. If necessary, reset network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. 

4. Ensure the iCloud photo link hasn't expired. If it expired, it would prompt you with the "Failed to retrieve" message. In that case, you can go to use a new sharing link.

5. Disable and re-enable the Shared Albums feature by going to the Settings > [your profile] > iCloud > Photos > Shared, turn it off, and re-enable it. 

6. Restart your iPhone or iPad. This will refresh your system and fix some small issues. 

7. Update your iOS system to the latest version. Updating your iOS system will fix some bugs on your device.

Part 2. The Easiest and Quickest Way to Share Photos and Albums

Though the Shared Album is a great way to share photos with your friends or between different devices, it has some frustrating quirks/features, such as:

  • It may take forever to load or add pictures to your library, no matter how many pictures it is
  • The recipient needs to download the photos over WiFi
  • It doesn't support Android devices
  • It will compress the size and quality of your images or videos

All of these features make it frustrating to share pictures via iCloud. If you want some recommendations for other services for transferring photos between different devices, try this iPhone data transfer software - EaseUS MobiMover. This transfer tool lets you transfer photos or albums by date, place, people, and more without compressing their quality. The transfer speed is top-notch - moving a bunch of pictures will only take a few minutes to complete. 

To transfer a non-compressed full picture from one iPhone/iPad to another or a computer, download this program on your computer and follow these steps to do it.

Step 1Connect your iPhone or iPad to your Mac. Start EaseUS MobiMover and go to "Content Management" > "Pictures" > "Albums."

How to transfer photos from iPhone/iPad to Mac - Step 1

Step 2. Select the albums you'd like to copy from your iPhone/iPad to Mac. You can select specific items or select all, depending on your needs. You can choose "Original" and "JPG" as the format of the transferred photos in "Preference".

How to transfer photo albums from iPad to Mac - Step 2

Step 3. Click the "Transfer" button, and MobiMover will start transferring albums from your iPhone or iPad to your Mac automatically. When it has completed, go to the destination to check the files.

How to transfer photo albums from iPad to Mac - Step 3

In addition to transferring photos, EaseUS MobiMover is also capable of doing things like:

  • Transfer, manage, export/import photos, messages, contacts, SMS, etc
  • Transfer data from one iPhone/iPad to another
  • Download videos from websites like YouTube, Facebook, Twitter, etc
  • Convert HEIC images to JPG with one-click
  • Convert any local video to MP3 

Part 3. How to Enable or Disable iCloud Shared Albums on iPhone

Considering that some of you may want to enable and disable Shared Albums on your iPhone, iPad, or iPod touch, we compile the steps. 

Step 1. On your device, open the Settings app. 

Step 2. Tap [your profile] > "iCloud" > "Photos, " enable or disable "Shared Albums."

Tips: If you want to know how to share photos with the Shared Album features, you can follow these steps:

  • Open the Photos app on your iPhone and select the photos you wish to share.
  • Tap the share icon and tap "Copy iCloud Link."
  • Paste the link to your Message app and choose a friend to send. 

Enable Shared Album

The Bottom Line

You can quickly solve the "Shared Album not working" issue with the seven solutions introduced above. If none of them works to help you or you don't want to use the iCloud sharing feature, get EaseUS MobiMover to your computer and let it help you transfer data between two iOS devices or between an iPhone/iPad and a computer. 

Was This Page Helpful?

Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working in EaseUS for over ten years, starting from a technical writer to a team leader of the content group. As a professional author for over 10 years, she writes a lot to help people overcome their tech troubles.

Read full bio

Written by Sofia Albert

Sofia has been involved with tech ever since she joined the EaseUS editor team in March 2011 and now she is a senior website editor. She is good at solving various iPhone and Android issues, such as iPhone or Android data transfer & recovery. Rich experience in software companies helps her create a lot of popular articles.

Read full bio