"How to fix the screenshot not working issue?" is a common question frequently asked by iOS users. If you are also experiencing the same problem, don't rush to find solutions to fix it. First of all, you'll need to export important files to a computer for safekeeping so that you won't lose any important files while solving this problem. After that, you can follow the tips involved in Part 2 to solve the "screen not working" issue.

Part 1. Export Important Files from iPhone to a Computer

First of all, you'll need to back up your device with iCloud or iTunes or export your important data to a computer. Since that iTunes and iCloud will erase your device while restoring, we don't recommend using either of them. Thus, you can export some specific iPhone data with this iPhone data transfer tool - EaseUS MobiMover.

With this program, you can transfer files between iPhone and Mac or PC, or move data between two iOS devices. The data supported by EaseUS MobiMover include contacts, messages, videos, photos, and other files.

If you want to download videos from YouTube, Twitter, Facebook, Instagram, and other websites, it's also possible with this program. 

To export iPhone data to a computer, you can:

Step 1. Connect your iPhone to PC running Windows 7 or later. Run EaseUS MobiMover and click "Phone to PC" on the screen. Then, click the "Next" button to continue. 

How to transfer photos from iPhone to PC running Windows 10/8/7 - Step 1

Step 2. Check the category/categories you want to transfer from your iPhone to PC running Windows 10/8/7. As you can see, you can copy other supported files together with photos from your iPhone to PC at once.

How to transfer photos from iPhone to PC running Windows 10/8/7 - Step 2

Step 3. Now, click the "Transfer" button to transfer the photos from iPhone to your PC in one-click. If you've customized the storage path, find the files there. If not, you can check them on your desktop. 

How to transfer photos from iPhone to PC running Windows 10/8/7 - Step 3

Part 2. 4 Tips to Fix Screenshot not Working on iPhone or iPad

After backing up your device, now you can follow these steps to fix the "screenshot not working" issue. 

Tip 1. Press and hold the Home and Power buttons simultaneously

It can be frustrating when you want to take a screenshot but your iPhone is frozen and unresponsive for unknown errors. In that case, you can press and hold the Power and Home buttons at the same time, but make sure to press the Power button a second before the Home button, which is the small change in iOS 10.

Tip 2. Force reboot your iPhone or iPad

Press and hold the Home and Power buttons together for at least 10 seconds, and your device should proceed to force a reboot. After this, your device should work well, and you can successfully take a screenshot on the iPhone.

Tip 3. Use AssistiveTouch to take a screenshot

If you don't want to press buttons, you can use AssistiveTouch to fix this issue as well.

Step 1. Go to "Settings" > "General" > "Accessibility".

Step 2. Tap on AssistiveTouch and slide it on. 

Step 3. Tap on the white virtual button on your screen > Device > More > Screenshot. 

Tip 4. Use 3D Touch

If you are using an iPhone 6s or a later device, you can add the screenshot to 3D Touch Actions.

Step 1. Enable "AssistiveTouch" as shown in Tip 3.

Step 2. Tap "Customize the Top Level Menu" and then "3D Touch Actions" to check Screenshots.

Step 3. Now just capture a screenshot by pressing the Assistive Touch icon bly.

use 3D touch to take a screenshot 

In Conclusion

That's all about our guide on how to fix the "screenshot not working" issue on an iPhone or iPad. We hope these solutions can help you out. Before making any changes to your device or fixing an issue on your device, don't forget to export important data to a computer with EaseUS MobiMover. Thus, you don't have to worry about data loss anymore.

Was This Page Helpful?

Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working in EaseUS for over ten years, starting from a technical writer to a team leader of the content group. As a professional author for over 10 years, she writes a lot to help people overcome their tech troubles.

Read full bio

Written by Myra

Myra joined EaseUS in 2017. As a big fan of Apple products, she mainly focuses on iOS data transfer and iOS troubleshooting tips. Meanwhile, she is expanding her knowledge and skills in other fields like data recovery and disk management. Myra is open-minded and likes both extensive and intensive reading. Other than reading and writing, she is also fond of mobile games and K-pop stars.

Read full bio