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[Fast Solutions] iPhone Quick Start Not Working on iPhone 14/13

Myra updated on Mar 13, 2023 | Home > iOS & Mac Topics

"New iPhone won't pop up Quick Start to transfer from the old iPhone... what happened?"

This post from the Apple Discussion forum got 490 "Me too" votes. Are you one of them encountering the iPhone Quick Start not working issue? Fear not, this article will provide feasible and quick solutions for you to address some common Quick Start problems. For example,

  • Quick Start does not appear on a new iPhone
  • iPhone Quick Start is taking hours or stuck on one minute
  • Quick Start faded in trying to transfer data between new and old iPhone

Without further ado, let's dive right into the point so that you can set up your new iPhone 14 or any new iPhone properly. 

How to Use Quick Start

Apple provides the Quick Start function to make it simple for you to set up a new iOS device with your existing iOS device. It enables customers to move every piece of personal information and configuration from their old iPhone, iPad, or iPod to a new one.

But before you confirm the iPhone Quick Start not working, do you know how to use Quick Start correctly in the first place?

Follow these steps to quickly start your iPhone:

Step 1. Turn on the Wi-Fi and Bluetooth on your current iPhone.

Step 2. Place the two devices next to each other and turn on your new device.

Step 3. Connect your new iPhone to Wi-Fi or activate the cellular network.

Step 4. On your old iPhone, when you see the Quick Start screen appear, select the option of using your Apple ID to set up your new device and then tap Continue. 

Step 5. On your new iPhone, when you see the animation appear, hold your old iPhone over the new one to center the animation in the viewfinder until a message says Finish on your new iPhone.


Step 6. Enter the old iPhone's screen passcode on your new device.

Step 7. Follow the onscreen instructions to set up Face ID or Touch ID on your new iPhone.

Step 8. In the Transfer Your Data screen, you can choose Transfer from your iPhone, Download from iCloud, or Other Options to restore a backup from a Mac.


Step 9. Wait for the data transfer to be completed and finish the rest settings.

The Quick Start feature is a very convenient tool for users who need to migrate to a new iPhone. If the iPhone Quick Start is not popping up or failed, it is a matter of concern because you can't directly transfer data from the old iPhone to a new one. 

Why Is iPhone Quick Start Not Working

Before proceeding to the solutions, you should know the reasons for iPhone Quick Start not working to better understand how a specific solution can solve the issue.

The most common reasons for the Quick Start not showing up on iPhone are listed below:

  • The two iPhones are not close enough to each other.
  • One or both of the iPhones is using a lower version of iOS which is below iOS 11. 
  • Bluetooth is not enabled for a connection on one or both iPhones. 
  • You have already logged in your new iPhone with Apple ID and password.
  • Some unknown causes with your devices

The other common reasons for iPhone Quick Start stuck on transferring data:

  • The battery power is low.
  • The network condition is poor.
  • There is a huge amount of data on your current phone to transfer. 

You can do some basic troubleshooting to see if you can get the iPhone Quick Start to work. If not, find out how to fix iPhone Quick Start not working in the following part.

How Do I Get My iPhone Quick Start to Work

Let's take a look at the fixes one by one:

Fix 1. Ensure both iPhones are running iOS 11 or later

iPhone Quick Start only works on iOS 11 or newer versions of iOS. If you have an iPhone released before 2017 (iPhone 7 series or beflore) and has not been upgraded since then, you should first update your iOS to the right version. For the latest new iPhones like iPhone 14 series and iPhone 13 series, you don't need to worry about it.

You can check your current version of iOS by going to Settings > General > About. If either of your devices runs a version of iOS lower than 11, install the most recent compatible iOS version by going to Settings > General > Software Update.


Fix 2. Enable Bluetooth on both iPhones

Most complaints state that their iPhones are next to each other within range but they are unable to recognize each other. The Quick Start screen doesn't even appear, so there is nowhere to start with. 

Bluetooth is used to establish the proper connection between your old iPhone and the new one. Turn on the Bluetooth by going to Settings > Bluetooth, and toggle on the Bluetooth.


Fix 3. Restart both iPhones

If you are still unable to finish setting up your iPhone using Quick Start, you may need to restart both devices to clear any cache or bugs that prevent iPhone Quick Start from working automatically. 

To do so, you need to hold down the Lock button, or hold down the Volume button together on the newer models, and drag the slider to power off your iPhone. Turn it on by pressing down the Lock button until you see an Apple logo.


Fix 4. Force your iPhone to Quick Start

You may not see iPhone Quick Start popping up if you have already logged in to your new iPhone device with an Apple ID. You are going to reset your phone to the Hello page like it is just unwrapped. Make sure you have a backup before doing this.

You can factory reset your new iPhone by going to Settings > General > Reset > Erase All Content and Settings. 

erase all

Once you get to the Hello page, it will ask you if you want to set up your phone from a nearby phone, select the option, and follow the given instructions. 

Fix 5. Use a Quick Start alternative to transfer data 

If the transfer directly from iPhone not working, you can use a third-party transfer tool to help you transfer data from your current iPhone to a new iPhone. Among all the software, we recommend you use EaseUS MobiMover Pro. It gives you more flexibility in what data you want to move and also the capability to merge the content of two iPhones. Some of them can even transfer your data at a faster speed.


When iPhone Quick Start not working occurs, you can't have a smooth migration to your new iPhone. How to fix Quick Start on iPhone not working is urgent as you can't wait to enjoy your new iPhone. 

Hopefully, you can find the solutions in this article useful. If, unfortunately, not, you know you can also contact Apple Support or go to Apple Store for help in case there is any iOS glitches or hardware failures of your new iPhone.

FAQs on iPhone Quick Start Not Working

Besides the information given above, you may also want to know:

1. Why is QuickStart on iPhone not working?

iPhone QuickStart is not working usually the result of the improper connection between the two iOS devices like disabled Bluetooth, out of connection range, or having a version of iOS lower than 11. 

2. How to manually start Quick Start on iPhone?

To manually start Quick Start on your iPhone, you need to wipe the iPhone to the Hello page and let your phone recognize the iOS device nearby. 



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