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How to Fix iPhone Could Not Be Activated Because the Activation Information Could Not Be Obtained

sofia albert
Sofia Albert updated on Mar 22, 2023 | Home > iOS & Mac Topics

The error "the iPhone could not be activated because the activation information could not be obtained" is very rare to see. And if you're seeing this, we understand how clueless you are.

But you shouldn't worry, as we will show you how to fix it and will also help you understand what causes the error so you may avoid it in the future.

Now let's look at a few solutions that should resolve this issue on your iPhone.

5 Fixes to iPhone Could Not Be Activated Because the Activation Information Could Not Be Obtained

In this section, we'll show you a few solutions that you can try to fix the issue. Make sure to try all of them in case one doesn't work.

1. Replace Your SIM Card

At times, your SIM card can be rendered useless by your iPhone despite doing nothing, and for those who have experienced this issue, they understand what issue we're talking about.

Sometimes rarely, you would only restart your iPhone but the SIM card can suddenly stop working. It's sometimes difficult to assess what the issue is and if it's your SIM card that's behind it.

Step: Remove your SIM card and enter your family's or your friends' SIM card, then wait for it to do its job.

2. Force Restart Your iPhone

When you see the error "The iPhone could not be activated because the activation information could not be obtained," forcing a restart helps resolve the issue. If you don't know how to force restart an iPhone, here's how to do that:

Step 1. Press the volume up button, followed quickly by the volume down button.

Step 2. Now press and hold the power button and wait until your iPhone shuts down.

restart buttons

If force restart on your iPhone isn't working, here's the guide: iPhone force restart not working.

3. Verify Apple System Status

If you weren't able to resolve the issue despite trying the above solutions, check Apple's System Status page to see if everything is working all right on Apple's end.

Step: check if "iOS Device Activation" is lit red or green; if it is red, it means there is a problem on Apple's end in activating the iOS. If it's green, then it's working properly on Apple's end.

system status

Here's what you can do next if the issue is not at Apple's end.

4. Put Your iPhone into DFU Mode

If you tried all the above solutions but they didn't help, in that case, we need to restore your iPhone, and the best method to do that is using the DFU mode.

Restoring an iPhone in DFU mode is pretty simple; all you need is your iPhone, a computer (Mac or PC), and a USB to Lightning cable to connect your iPhone to your PC of choice.

Now let's see how to put your iPhone into DFU mode and restore it back to normalcy:

Note: If you have a Windows PC, download iTunes to put your iPhone into DFU mode. Also, DFU mode deletes all the data on your iPhone.

Step 1. Open Finder (if you're on a Mac) or iTunes (if you're a PC user). Now connect your iPhone to your computer.

Step 2. Press the volume-up button.

Step 3. Immediately release the volume up button and press the volume down button and the power button.

Step 4. Keep holding the volume up and the power button for a few seconds.

Step 5. Now, select "Restore iPhone" on your computer.

restore iphone

5. Contact the Nearest Apple Authorized Service Center

If, after trying all the solutions yourself, the error is still not resolved, you need to get in touch with the nearest Apple authorized service center. They will try to get your device fixed, and if your iPhone is under warranty, they might also replace your device in case it doesn't get resolved.

iPhone Could Not Be Activated: What Does It Mean

The activation lock feature is built by Apple to keep the data on your iPhone safe in the event it gets stolen or you happen to lose it.

And when you see the error "The iPhone could not be activated because the activation information could not be obtained," it generally happens when the activation information wasn't relayed to your iPhone properly or when it fails to receive it properly.

Here are a few reasons why this could be happening as well:

  • You have a weak cellular or Wi-Fi connection, and the information isn't being sent properly to your iPhone.
  • Apple services aren't running properly.
  • Your SIM isn't working properly.
  • Find My iPhone might have turned on the Activation Lock.
  • Your iPhone's iOS version is no longer supported by Apple servers.
  • The iOS update was not installed properly on your iPhone.

FAQs on iPhone Could Not Be Activated Because the Activation Information Could Not Be Obtained

Do you have any other questions about jailbreaking an iPhone? Here, we answer a few questions about it.

1. How do I activate my iPhone if it says it's unable to activate?

Force restart your iPhone, and it should connect with Apple's server and activate after connecting with it.

2. Why does it say the iPhone could not be activated?

It can be due to several reasons, such as that Apple services aren't running properly, the SIM isn't working, and others.

3. How do I manually activate my iPhone?

You can put your iPhone in DFU mode and try restarting it. This should help you manually activate your iPhone.

The Conclusion

Though this issue is rare for many users to encounter it still happens, but thankfully, you can resolve the issue by following our above methods.

In case it doesn't get resolved, go to the nearest Apple-authorized service center.



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