Why are my photos not loading on my iPhone?

I took a load of photos yesterday, and now they are just grey thumbnails in my photos. When I tap these photos, my iPhone says, 'There was an error loading this photo.' What should I do?

Best Answered by

Myra· Answered on Jul 29, 2024

If your photos are not loading on your iPhone, there could be a few reasons for this issue. Here are some possible explanations:

1️⃣Poor internet connection: If your photos are stored in iCloud or another cloud service, make sure you have a stable internet connection. Slow internet connectivity can prevent your photos from loading. Try connecting to a different Wi-Fi network or cellular data connection to see if that resolves the issue.

2️⃣iCloud Photo Library syncing: If you use iCloud Photo Library to store your photos, check if the syncing process is working properly. Go to Settings > [your name] > iCloud > Photos and make sure iCloud Photo Library is enabled. You can also try toggling the setting off and on to force a sync.

3️⃣Storage space: If your iPhone is running low on storage space, it may be unable to load photos properly. Go to Settings > General > iPhone Storage to check your left storage space. You may need to delete unnecessary files or apps to free up space.

4️⃣Software issues: Sometimes, software glitches can cause problems with loading photos. Try restarting your iPhone or updating its software to see if that resolves the issue.

5️⃣Corrupted photos: If specific images are not loading, they may be corrupted. Try opening the Photos app to see if you can view other images. If specific photos are not loading, try accessing them on a different device or computer to check if they are corrupted.

6️⃣iCloud Photo Library settings: If you have iCloud Photo Library enabled, check your settings to ensure that all photos are set to be stored and downloaded to your device. Go to Settings > [your name] > iCloud > Photos and check the options under "Download and Keep Originals."

If you have tried these troubleshooting steps and are still experiencing issues with photos not loading on your iPhone, please contact Apple Support for further assistance.

Bonus: An Alternative to Back Up iPhone Photos & Videos

Loading issues with iCloud sometimes occur; there is another tool to back up your images without syncing issues. EaseUS MobiMover is your great helper, which can transfer all photos from iPhone/iPad to your computer for data backup. Thus, you can access and view them anytime you want. Also, you can restore the backup file to your new iPhone when needed.

  • Connect your iPhone to your computer and launch EaseUS MobiMover.
  • Choose Phone to PC mode, select Photos, and set the location path.
  • Click Transfer to initiate the process. Then, you can view the pictures on your PC.

Further Reading: How to Fix Pictures Not Downloading in iMessage on iOS 16

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