Face ID Not Working With App Store - How to Fix

Sofia Albert updated on Jun 26, 2024 to iOS Questions and Answers

I want to use Face ID to buy something from the Apple App Store. But it doesn't work. I have a credit card registered with Apple ID, but I still can't download apps because the Face ID doesn't work.

When Face ID doesn't work in the App Store, it may be due to account information, low iOS system version, incorrect Face ID verification data, Face ID sensor failure, or occlusion. Face ID is only available on devices that support the technology. There may be a problem with the Face ID settings, which prevents it from being enabled normally.

To fix the Face ID not working with the App Store issue, you can apply the following easy tips.

  • Make sure the account information logged in to the App Store is complete and has passed the identity verification.
  • Make sure your device supports the Face ID feature.
  • Check and update the device system version to the latest.
  • Close other applications to avoid interfering with the normal operation of Face ID.
  • Clean the screen and Face ID sensor area to ensure that there is no dirt or foreign objects blocking it.
  • Restarting the device can solve some temporary problems.

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Related Article: Transfer Data from iPhone to iPhone Without iCloud