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Why My iPhone Won't Turn Off and How to Fix It

Myra updated on Mar 13, 2023 | Home > iOS & Mac Topics

Many users ask why my iPhone won't turn off and wonder how to fix this issue. This could happen due to software issues, broken buttons, or damaged screens. This article will discuss the reasons and solutions you can try to solve this issue.

Mobiles are the very center of everyone's life, and any issues with them can make you go berserk. An iPhone won't turn off case is an uncommon issue, but it might happen out of the blue due to some problems.

Why My iPhone Won't Turn Off

We cannot predict the exact reason why iPhone won't turn off, but the most likely causes are:

  • The Side/Sleep/Wake Button is broken and not working.
  • Software Glitches.
  • The Screen has become unresponsive and is not responding to taps.

How to Fix My iPhone Won't Turn Off

Try the Standard way of turning off your iPhone once again before moving on to the fixes. Press and hold the combinations of buttons on your iPhone to invoke the power off slider, and swipe it right to turn it off. If it does not work, move on to the fixes below.

1. Force Restart/ Reset your iPhone

If you are unable to turn your iPhone off and is struck, then the first thing your need to do is force restart it. A restart would break its power cycle, and you can turn it off later, and this also gives a fresh start to the OS and rectifies minor glitches in the software. For more detailed information, you may click here to view how to force restart iPhone 13.

  • For iPhone 8 and Later: Press the Volume Up and Volume Down buttons one after the other, then Press and Hold the Side button until the Apple logo appears.
  • For iPhone 7 and 7 Plus: Press and hold the Side and Volume Down buttons until the Apple logo appears.
  • For iPhone 6s and older: Press and hold the Home button and Side button until the Apple logo appears.


2. Turn on Assistive Touch

Assistive touch is an intelligent click feature used to perform simple operations on your iPhone with a touch screen. If you have a broken button and cannot turn off your iPhone, you can use this feature to resolve my iPhone won't turn off issue without any damage to the phone and data.

The Assistive Touch gives you access to control functions like locking the Screen, restarting the device, taking a screenshot, invoking voice assistant, adjusting the volume, etc.

With this feature, you can see a button on your iPhone screen. You can drag it to any screen edge and tap on it to see the menu. Tap anywhere outside the Screen to close it until you move or open it again.

You can turn on assistive touch in multiple ways:

  • Settings > Accessibility > Touch > Assistive Touch, turn it on.
  • Use Voice Assistant (Siri) to activate it. Say "Hey Siri" and "Turn on Assistive Touch."
  • Settings > Accessibility > Accessibility Shortcut and turn on Assistive Touch.


3. Reset All Settings on iPhone

Many users need to be made aware of resetting all settings on iPhones. This action can force a restart of the iPhone. This fix might not work on frozen phones, but if there is any physical damage and your iPhone won't turn off, you can use this.

If you reset all the settings, all the passwords, preferences, and saved networks will be lost. This will not remove any data on your phone, like images, contact, etc., except for the saved preferences.

Follow the steps to resolve iPhone won't turn off:

Step 1. Go to Settings and Navigate to General Section.

Step 2. Scroll down to find the Reset tab and Select it to see the options.

Step 3. You can see multiple resettings options regarding contacts, keyboard, network, location, and privacy. Select the Reset All Settings option.


Step 4. Confirm the action after a pop-up with the warning appears. Click Reset All Settings to initiate the resetting process.

Wait for a few minutes until your iPhone completes the whole process and restart it to see for the changes.

4. Restore your iPhone using iTunes

Whenever there's an issue with the iPhone, restoring iTunes would always work, but at the cost of losing all your data. So before moving on to this fix, make sure you back up your data via iTunes.

To solve my iPhone won't turn off issue using iTunes, follow the below steps:

Step 1. Connect your iPhone to a computer using a cable and launch iTunes on your PC. Update iTunes before proceeding with the process.

Step 2. Keep your iPhone in recovery mode for iTunes to detect your device and let it generate a message after identifying your problem.


Step 3. A window pops up with the message. Click on the Restore button to fix the issue.

Step 4. You can also do this without using the recovery mode, let iTunes recognize your iPhone, and click on Restore Backup to manually backup and restore the iPhone.

5. Contact Apple Customer Support

If none of the above methods could solve iPhone won't turn off, it could be another issue or a hardware issue. Contact Apple Customer Support and visit the service center to get it fixed.


FAQs on My iPhone Won't Turn Off

Here are some of the most frequent FAQs asked on the topic. If you have similar queries hope this will help you.

1. How do I hard reset my iPhone?

You need to hold and press a combination of buttons to hard reset your iPhone based on your model.

  • For iPhone 8 and Later: Press the Volume Up and Volume Down buttons one after the other, then Press and Hold the Side button until the Apple logo appears.
  • For iPhone 7 and 7 Plus: Press and hold the Side and Volume Down buttons until the Apple logo appears.
  • For iPhone 6s and older: Press and hold the Home button and Side button until the Apple logo appears.

2. Is hard reset harmful to iPhone?

No, you generally perform a hard reset if you cannot do it in situations where your iPhone is unresponsive. It is not at all harmful and won't result in any data loss on your phone.

3. Do I need to factory reset my iPhone regularly?

Factory Reset will remove all your data and reset your iPhone to factory settings. It is not recommended to factory reset your iPhone regularly. You can opt to do it only if there is a severe issue with your mobile, that too with the data backup.

The Final Verdict

You can try the fixes one after the other to see if the problem rectifies. The reasons, like broken button issues, software issues, and unresponsive Screens, can differ. I hope one of the methods will fix my iPhone won't turn off without much effort for you.

If you find this article helpful, share it with your friends and leave a comment about it. If you have any queries regarding the topic, feel free to ask them in the comment box, and do let me know of the future issues you wish to see articles from EaseUS.



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